FREQUENTLY ASKED QUESTIONS

We are trustworthy, dependable and pay extra attention to detail.

  • What is deep cleaning and why is it worthwhile?

    Deep cleaning is a carpet-cleaning process that loosens and removes most of harmful dirt and ground-in grit, which may be deep down in your rugs and carpets. Not only does it protect your investment, but parents of young children, pet owners and allergy sufferers may find deep cleaning especially beneficial.

  • How often should I deep clean my carpet?

    Since most people spend up to 90% of their time indoors, it makes sense to clean your carpets on a regular basis to help restore a healthy interior with good quality air, as well in acting as a filter system for dust, pollen, pollutants, mites and debris, along with other contaminants that you can’t see.

    As a general rule, professional cleaning by a professional, certified firm should take place about once per year, but the frequency of cleaning will vary from one household to another, depending upon the number of occupants, usage, pets, etc. We recommend our clients to deep clean their carpet at least:
    • Once a year if you have only one or two people in your home with no pets.
    • Every 6 to 9 months if you have kids or pets.
    • Every 4 to 6 months if you have children and pets.
    • Every 3 to 4 months if you have allergy sufferers or young children with pets.

  • Which carpet cleaning method you use?

    We use the Hot Water Extraction Method also known as “steam cleaning”, this system provides the best capability for cleaning and is the only cleaning method classified as “deep cleaning”. All the others are considered “light surface cleaning” because they are incapable of removing soil deep in the pile. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.

  • Do you match competitor prices?

    Many carpet cleaning companies have a bad reputation for “bait & switch”, offering a low price to get you to book an appointment. Once they are at your home they add on extra fees for pre-treating stains, waste water handling, travel, fuel, etc. The customer ends up with a bill that is several times the original advertised amount.

    Low prices often mean that the carpet cleaner has cheap equipment which will not clean your carpet effectively, they don’t carry insurance and their techncians are not certified.

    Do it Green believes in clear, up-front pricing. Our technicians will always tell you what needs to be done and how much it will cost before they start the job and we only use the best and latest equipement and tools in the industry.

    If you are looking for a quality service, give us call!

  • Can you remove all my stains?

    No company can guarantee that a stain can be completely removed; due to dye characteristics, pH effects, oxidation and other reactions, some stains may be improved but not completely removed.  That’s because some stains could be permanent as they already affect the fibers or dyes of your carpet and upholstery.  Our technicians will do their best to try to remove your stain.

  • How long will it take my carpet to dry after it is cleaned?

    The normal drying time is anywhere from 4 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, airflow, fiber type and overall conditions this time can vary.
    To help reduce the drying time, improve the ventilation and air circulation by opening windows, turning on fans or AC on.

  • How soon can I walk on my carpet?

    We recommend limiting the foot traffic until the carpet is completely dry, as moist surfaces are more likely to get stained again. You may walk on your carpet immediately after cleaning without shoes or by using the plastic shoe covers we provide. Please be careful when walking from your damp carpet to any hard surface as it could be slippery.

  • Do you move furniture?

    Our prices include moving light furniture. Heavy and breakable items including china cabinets, pianos, bookcases full of books, or any electronic equipment including TV’s, stereos, computers or fragile items are left in place for liability reasons; also we don’t move beds, dressers, desks and other such heavier items.

  • Do you do after hours cleaning?

    Yes, with advance notice, we can have technicians available for any special cleaning needs or unique circumstances.

  • How we can prepare before the cleaning appointment?

    – Vacuum, if needed – a light vacuuming in the traffic areas is recommended but not required.- Removing as much debris and dirt from the carpet fiber prior to a cleaning can help ensure our technician is focusing on the deep down soiled in dirt.

    – Remove fragile items – or breakable items from the cleaning area and place them in a safe area.

    – Move furniture, before our techncian arrives you may want to ensure your carpet is totally clean from wall to wall; our technician can move small and medium size items. Large, heavy items and breakables will be left in place.

    – Remove smaller items from the floor – Floor lamps, wastebaskets, toys, and clothing or shoes should all be moved out of the area to be cleaned. It’s also a good idea to lift up and secure things like bedspreads, drapes or dust ruffles with a clothespin to prevent them from getting in the way of our carpet cleaner’s tools.

    – Please make a parking space available near the entry and free of obstructions. We will need the space closest to the door we will be entering.

    *For condos please note that we don’t park on red or handicap space or blocking other cars.

  • What are your recommendations after having my carpet cleaned?

    Immediately following the cleaning of your carpet, some simple precautions should be taken for best results.

    • Even though you may walk on your carpet immediately after cleaning (avoid wearing street shoes, as they may re-soil your carpet) try to keep traffic to a minimum on the carpet until it is completely dry.
    • Do not move any furniture back onto the carpet until it is completely dry.
    • Do not remove pads or blocks our cleaning technician may have placed under your furniture until the carpet is completely dry, this will prevent rust spots or stains from furniture legs or metal casters.
    • To help reduce the drying time, improve the ventilation and air circulation by opening windows and turning on fans. In the winter or cold days, please turn on the heater and on humid hot days you may want to use the air conditioning. Drying times can vary due to a number of factors, i.e. humidity, density of the carpet, type of fiber, etc.
    • Please be careful when walking from damp carpet to any non-carpet surface such as vinyl or tile because it can be very slippery
  • Do you clean apartments?

    Yes, we use a high powered portable unit to clean apartments or areas where our truck mount equipment can’t reach. Our technician will need access to a water source (water tap) and a disposal area (the proper recommended disposal area is a bathroom toilet). We have a minimum charge when using portable services.

  • Why does my stain keep reappearing?

    There are 2 main causes, the most common reason why a stain will reappear is “wicking”, and this occurs when the substance that was spilled on the carpet has soaked through, into the backing of the carpet and sometimes even the underpad. When we clean the stain, we are cleaning the surface of the carpet, but the spill that is trapped in the backing and/or the underpad can be reabsorbed by the carpet and make its way up the fiber strands, back to the surface. If this is the case, you may need to actually pull back your carpet to let the pad, and possibly sub-floor dry out.
    There is a chance that your underpad will not be salvage if the spill has permeated it extensively. Depending on the location of the spill, you may be able to simply cut out the damaged portion of pad and replace it with a new piece; Do it Green Carpet Cleaning does not provide this type of service.

    The 2nd potential cause of a returning stain is when the customer use a spot cleaner that leaves behind a residue, the spot cleaner will get the stain out but the sticky residue will attract dust and dirt to it and the spot where you sprayed the spot cleaner will start to look as if the stain was still there within a few days or weeks later.
    Many times customers while trying to clean a spill, they over wet the area; when you use too much moisture, this forces the stain down into the backing of the carpet. It looks like it is gone, but as the area dries, the stain wicks back up to the top again.

  • What are those black lines around the baseboards and under doorways?

    Those ugly dark lines that appear mostly around the edge of the room and under the doorways is called Filtration Soiling, because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there. This type of soling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis.

  • Any recommendation to maintain the beauty of my carpets?

    Yes! here are some tips:

    ENTRANCE MATS – Using entrance mats inside and outside of doorways will reduce the amount of soil brought onto your carpet. As much as 75% of dirt and grime in your carpet is tracked-in soil.

    VACUUMING – Nothing is more important for maintaining beautiful, long lasting carpet than vacuuming. Dry soil is abrasive and can actually damage carpet fibers, causing accelerated wear. In addition to creating a dingy, poor appearance, it will also diminish the effectiveness of your stain-resistant protective coating.

    PROFESSIONAL CLEANING – Periodically, have your carpet and upholstery professionally cleaned. Most carpet manufacturers recommend hot water extraction as the best method for cleaning carpet, and many require periodic hot water extraction cleaning as a warranty requirement. Do not use do-it-yourself wet shampooing or dry methods on carpets.

    CLEAN UP SPILLS IMMEDIATELY – The quicker you attend to a spill, the easier it is to remove. Always blot the spill. Use a clean, white absorbent cloth. Never rub or use a brush. Do not use any dish soap, spot cleaner, detergents or other cleaning product as most of this products will leave a sticky residue that will attract and hold dirt over time.

    CARPET AND FABRIC PROTECTION – Protector is the perfect solution for protecting your carpets and upholstery from soil and stains. It also helps to extend the life of your carpets and upholstery by making the removal of dirt easier, and by helping restore stain blocking performance for easier food and spot removal.

  • What are your Terms & Conditions?

    When you hire Do it Green, you agree our following: Terms & Conditions