Walnut Creek, CA 94598, United States +1 (925) 949-9210


We are trustworthy, dependable and pay extra attention to detail.

  • What is deep cleaning and why is it worthwhile?

    Deep cleaning is a carpet-cleaning process that effectively loosens and removes harmful dirt and ground-in grit that may be deeply embedded in your rugs and carpets. This process not only helps to protect your investment, but it can also be particularly beneficial for parents of young children, pet owners, and allergy sufferers.

  • How often should I deep clean my carpet?

    Since most people spend up to 90% of their time indoors, it makes sense to clean your carpets regularly. This helps to restore a healthy interior with good quality air and acts as a filter system for dust, pollen, pollutants, mites, debris, and other contaminants that you can’t see.

    It is generally recommended to have your carpets professionally cleaned by a certified firm about once a year. However, the frequency of cleaning can vary depending on the number of occupants, usage, and pets in the household. We advise our clients to deep clean their carpets at the following intervals:
    – Once a year if you have only one or two people in your home with no pets.
    – Every 6 to 9 months if you have kids or pets.
    – Every 4 to 6 months if you have children and pets.
    – Every 3 to 4 months if you have allergy sufferers or young children with pets.

  • Which carpet cleaning method you use?

    We utilize the Hot Water Extraction Method, also known as steam cleaning. This system offers the most effective capability for cleaning and is classified as the only method for deep cleaning. Other methods are considered light surface cleaning because they are unable to remove soil deep in the carpet pile. Most major carpet manufacturers recommend hot water extraction as the preferred cleaning method.

  • Do you match competitor prices?

    Many carpet cleaning companies have a bad reputation for bait-and-switch tactics, where they offer a low price to book an appointment and then add extra fees for various services once they are at your home. These additional costs can include pre-treating stains, waste water handling, travel, fuel, and more, resulting in a bill that is much higher than the original advertised amount.

    Low prices often indicate that the carpet cleaner uses cheap equipment that may not effectively clean your carpet, lacks insurance, and employs uncertified technicians.

    At Do it Green, we believe in transparent, up-front pricing. Our technicians will always inform you of the necessary work and its cost before starting the job. We use only the best and latest equipment and tools in the industry.

    If you are seeking a quality service, please give us a call!

  • Can you remove all my stains?

    No company can guarantee that a stain can be completely removed. Due to dye characteristics, pH effects, oxidation, and other reactions, some stains may be improved but not completely removed. This is because some stains could be permanent as they have already affected the fibers or dyes of your carpet and upholstery. Our technicians will do their best to try to remove your stain.

  • How long will it take my carpet to dry after it is cleaned?

    The typical drying time ranges from 4 to 12 hours, during which the carpet will only be slightly damp to the touch. The actual drying time can vary depending on factors such as weather conditions, room temperature, airflow, fiber type, and overall conditions.

    To expedite the drying process, enhance ventilation and air circulation by opening windows and using fans or air conditioning.

  • How soon can I walk on my carpet?

    We recommend limiting foot traffic until the carpet is completely dry, as moist surfaces are more likely to get stained again. You may walk on your carpet immediately after cleaning without shoes or by using the plastic shoe covers we provide. Please be careful when walking from your damp carpet to any hard surface, as it could be slippery.

  • Do you move furniture?

    Our prices include moving light furniture. However, for liability reasons, we do not move heavy and breakable items such as china cabinets, pianos, bookcases full of books, or any electronic equipment including TVs, stereos, and computers. Additionally, we do not move heavier items such as beds, dressers, and desks. These items will be left in place.

  • Do you do after hours cleaning?

    Yes, with advanced notice, we can make technicians available for any special cleaning needs or unique circumstances.

  • How we can prepare before the cleaning appointment?

    – Vacuum, if necessary: Lightly vacuuming the high-traffic areas is recommended but not mandatory. Removing as much debris and dirt from the carpet fiber before cleaning can help ensure that our technician can focus on deeply soiled dirt.

    – Remove fragile items: Please take away any fragile or breakable items from the cleaning area and place them in a safe location.

    – Move furniture: Before our technician arrives, ensure that your carpet is completely clear from wall to wall. Our technician can move small and medium-sized items. Large, heavy items and breakables will be left in place.

    – Remove smaller items from the floor: Items such as floor lamps, wastebaskets, toys, and clothing or shoes should be moved out of the area to be cleaned. It’s also a good idea to lift and secure things like bedspreads, drapes, or dust ruffles with a clothespin to prevent them from interfering with our carpet cleaner’s tools.

    – Please ensure that a parking space is available near the entry and free of obstructions. We will need the space closest to the door we will be entering.

    *For condos, please note that we don’t park in red or handicap spaces or block other cars.

  • What are your recommendations after having my carpet cleaned?

    After your carpet has been cleaned, it is important to take some simple precautions for optimal results.

    You can walk on the carpet immediately after cleaning, but avoid wearing street shoes as they may soil the carpet. Try to minimize foot traffic on the carpet until it is completely dry.

    Do not move any furniture back onto the carpet until it is completely dry. Also, do not remove any pads or blocks that our cleaning technician may have placed under your furniture until the carpet is completely dry. This will prevent rust spots or stains from furniture legs or metal casters.

    To expedite the drying process, improve ventilation and air circulation by opening windows and using fans. In colder weather, turn on the heater, and on humid days, consider using the air conditioning. Drying times can vary due to factors such as humidity, carpet density, and fiber type.

    Be cautious when walking from damp carpet to non-carpet surfaces like vinyl or tile, as it can be very slippery.

  • Do you clean apartments?

    Yes, we utilize a high-powered portable unit to clean apartments or areas that are inaccessible to our truck mount equipment. Our technician will require access to a water source (such as a water tap) and a disposal area (the recommended disposal area is a bathroom toilet). There is a minimum charge associated with portable services.

  • Why does my stain keep reappearing?

    There are two main reasons why a stain might reappear. The first reason is called “wicking,” which happens when a spilled substance soaks through the carpet into the backing and sometimes even the underpad. When we clean the stain, we are only cleaning the surface of the carpet. The spill that is trapped in the backing and/or underpad can be reabsorbed by the carpet and make its way up to the surface again. If this happens, you may need to pull back your carpet to let the pad and possibly the sub-floor dry out.

    If the spill has extensively permeated the underpad, it may not be salvageable. Depending on the location of the spill, you may be able to cut out the damaged portion of the pad and replace it with a new piece; however, this is not a service provided by Do it Green Carpet Cleaning.

    The second potential cause of a returning stain is when the customer uses a spot cleaner that leaves behind a residue. The spot cleaner can remove the stain, but the sticky residue will attract dust and dirt, making the spot look like the stain is still there within a few days or weeks.

    Many times, customers over-wet the area while trying to clean a spill. When you use too much moisture, the stain is forced down into the backing of the carpet. It might appear to be gone, but as the area dries, the stain wicks back up to the top again.

  • What are those black lines around the baseboards and under doorways?

    Filtration soiling refers to the ugly dark lines that typically appear around the edges of a room and under doorways. This type of soiling is caused by air passing through the carpet and depositing microscopic particles along the edge of the carpet pile. These soil particles are extremely fine and can penetrate deep into the carpet pile and even reach the backing of the carpet, making it difficult to remove. To prevent filtration soiling, it’s important to regularly vacuum and wipe the edges of the carpeting.

  • Any recommendation to maintain the beauty of my carpets?

    Here are some helpful tips for maintaining your carpet:

    1. Entrance Mats: Placing entrance mats inside and outside of doorways will help reduce the amount of soil brought onto your carpet. Up to 75% of dirt and grime in your carpet is tracked in soil.

    2. Vacuuming: Regular vacuuming is crucial for preserving the appearance and longevity of your carpet. Dry soil is abrasive and can damage carpet fibers, leading to accelerated wear. It can also make your carpet look dingy and reduce the effectiveness of stain-resistant protective coating.

    3. Professional Cleaning: It’s important to have your carpet and upholstery professionally cleaned on a regular basis. Most carpet manufacturers recommend hot water extraction as the best cleaning method, and many require this type of cleaning as a warranty requirement. Avoid do-it-yourself wet shampooing or dry methods on carpets.

    4. Clean up Spills Immediately: Attend to spills promptly to make removal easier. Always blot the spill using a clean, white absorbent cloth. Avoid rubbing or using a brush. Refrain from using dish soap, spot cleaner, detergents, or other cleaning products, as they can leave a sticky residue that attracts and holds dirt over time.

    5. Carpet and Fabric Protection: Using a protector can help safeguard your carpets and upholstery from soil and stains. It also extends the life of your carpets and upholstery by making dirt removal easier and restoring stain-blocking performance for easier food and spot removal.

  • What are your Terms and Conditions?

    When you hire Do it Green, you agree our following: Terms & Conditions

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